ABM B - Unit 11- Set 7 - Motivational Banker

1. Why do organizations need to remain sensitive to changing employee needs?

To impose a fixed set of motivations on employees.

To reduce the number of motivated employees.

To ensure that employees focus only on work satisfaction.

Because employee needs, such as motivations for money, status, appreciation, work satisfaction, and self-growth, can change.

Question 1 of 25

2. What is the locus of control concept concerned with?

The color of control in a person's life.

Beliefs about who is responsible for life's outcomes.

External factors influencing personal control.

A person's ability to control their environment.

Question 2 of 25

3. How does locus of control influence action orientation, according to the text?

It has no impact on how individuals handle situations.

Internal locus individuals are more dependent on others.

External locus individuals are more proactive.

Internal locus individuals are more proactive, while external locus individuals often exhibit dependency.

Question 3 of 25

4. What is the potential to influence others to do what one wants or avoid doing what one doesn't want to do defined as?

Control.

Leadership.

Reward.

Power.

Question 4 of 25

5. How many types of power bases are mentioned in the text?

Three.

Five.

Nine.

Ten.

Question 5 of 25

6. What are the basic interpersonal needs that influence how people seek relationships and interactions?

Control, reward, and influence.

Inclusion, control, and affection.

Approval, dominance, and submission.

Independence, empathy, and compliance.

Question 6 of 25

7. What does Transactional Analysis help individuals understand?

Financial transactions.

Ego states and life positions.

Political interactions.

Market dynamics.

Question 7 of 25

8. What does Emotional Intelligence (EI) involve, according to the text?

Understanding one's IQ.

Controlling others' emotions.

Managing one's emotions, controlling the emotions of others, and influencing emotions positively.

Being empathetic without self-regulation.

Question 8 of 25

9. How many components of Emotional Intelligence (EI) are mentioned in the text?

Two.

Three.

Four.

Five.

Question 9 of 25

10. What is the Johari Window model for self-awareness designed to do?

Increase awareness of others' opinions.

Keep information hidden from others.

Highlight aspects of an individual known to self and others, aiming to increase the open/self-aware area.

Promote secrecy and non-disclosure.

Question 10 of 25

11. What are some key social skills that are vital for building relationships and achieving shared goals?

Technical expertise and creativity.

Conflict avoidance and passive behavior.

Influencing, communication, conflict management, leadership, and collaboration.

Rigid adherence to personal preferences.

Question 11 of 25

12. Why is adaptability to different social styles essential in handling relationships effectively?

It is not essential and may lead to confusion.

It allows individuals to impose their style on others.

Different individuals have different social styles, and adaptability promotes effective communication and collaboration.

Adapting to different styles is only necessary in personal relationships, not professional ones.

Question 12 of 25

13. How is morale defined in the text?

Morale is the physical state of an individual or group.

Morale refers to an individual's happiness and contentment.

Morale is the mental state and spirit of an individual or group.

Morale is the result of high salary and job security.

Question 13 of 25

14. What is the impact of positive morale on employee motivation and organizational performance, according to the text?

Positive morale has no significant impact on motivation or performance.

Positive morale leads to reduced productivity and high staff turnover.

Positive morale enhances employee motivation and organizational performance.

Positive morale only affects employee motivation but not organizational performance.

Question 14 of 25

15. What are some key social skills that are vital for building relationships and achieving shared goals?

Technical expertise and creativity.

Conflict avoidance and passive behavior.

Influencing, communication, conflict management, leadership, and collaboration.

Rigid adherence to personal preferences.

Question 15 of 25

16. Why is adaptability to different social styles essential in handling relationships effectively?

It is not essential and may lead to confusion.

It allows individuals to impose their style on others.

Different individuals have different social styles, and adaptability promotes effective communication and collaboration.

Adapting to different styles is only necessary in personal relationships, not professional ones.

Question 16 of 25

17. How is morale defined in the text?

Morale is the physical state of an individual or group.

Morale refers to an individual's happiness and contentment.

Morale is the mental state and spirit of an individual or group.

Morale is the result of high salary and job security.

Question 17 of 25

18. What is the impact of positive morale on employee motivation and organizational performance, according to the text?

Positive morale has no significant impact on motivation or performance.

Positive morale leads to reduced productivity and high staff turnover.

Positive morale enhances employee motivation and organizational performance.

Positive morale only affects employee motivation but not organizational performance.

Question 18 of 25

19. What is the first step in addressing negativity in the workplace?

Implement solutions quickly.

Use a systematic problem-solving process.

Identify the cause of negativity promptly.

Communicate throughout the process.

Question 19 of 25

20. Why is it important to include affected employees in the problem-solving process for negativity?

It is not necessary to involve employees in the process.

Employees can't provide valuable input.

Involving employees helps in finding effective solutions and gaining their commitment.

Employee involvement may exacerbate the negativity.

Question 20 of 25

21. What are the three key elements of talent management mentioned in the text?

Competence, Communication, and Contribution.

Ability, Ambition, and Achievement.

Competence, Commitment, and Contribution.

Compensation, Commitment, and Career development.

Question 21 of 25

22. According to the text, what do new generation employees prioritize when it comes to loyalty?

Organizational loyalty over career loyalty.

Job security and high salary.

Career loyalty over organizational loyalty.

None of the above.

Question 22 of 25

23. When was talent management formalized as a concept?

Early 1990s

Early 2000s

Late 1980s

Late 2000s

Question 23 of 25

24. What are some of the key activities encompassed by talent management?

Compensation management

Succession planning, assessment, development, and high potential management

Marketing and advertising

Procurement and supply chain management

Question 24 of 25

25. What is one of the critical benefits of effective talent management, as mentioned in the text?

Reduced workforce diversity

Lower employee satisfaction

Improved revenue, customer satisfaction, and productivity

Increased employee turnover

Question 25 of 25

ABM B – Unit 11- Set 7

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