<<123456789101112131415161718192021222324252627>> 1. What can mitigate conflicts arising from poor communication styles among team members?Inadequate performance improvement plansOpen and clear communicationAvoidance of conflictsFostering personality clashesQuestion 1 of 27 2. What is a potential solution to conflicts caused by personality clashes in the workplace?Ignoring diverse approachesEncouraging a single approach for all employeesUnderstanding and accepting different approachesAvoiding conflicts altogetherQuestion 2 of 27 3. Conflicts may emerge due to insufficient remuneration and stress from working conditions, falling under which reason for conflict?Poor performanceWeak leadershipEconomicsStatusQuestion 3 of 27 4. What can contribute to conflicts arising from poor supervision?Enhanced performance managementBiased listeningImproved communication skillsSkill enhancement programsQuestion 4 of 27 5. What may result from conflicts due to a lack of transparency at the management level?Enhanced teamworkCongruence in rolesFostering trust and satisfactionIncreased dissatisfaction and conflictsQuestion 5 of 27 6. During which phase of conflict do individuals express their differences and reasons for the conflict?Prelude PhaseTriggering PhaseDifferentiation PhaseInitiation PhaseQuestion 6 of 27 7. What is the primary goal of the resolution phase in conflict management?Starting new conflictsReconciliation and compromiseEscalating conflictsIgnoring the conflictQuestion 7 of 27 8. According to the information provided, what is a key expectation during the "Listen" step in conflict resolution?Encouraging fightsResolving conflicts immediatelyActive listening and understanding emotionsIgnoring the feelings of the involved partiesQuestion 8 of 27 9. In conflict resolution, what is suggested by Helpguide.org as a strategy for maintaining relationships during conflict resolution?Winning the argumentFocusing on past conflictsPrioritizing conflict resolution over "being right"Avoiding listening to the other person's viewpointQuestion 9 of 27 10. According to the text, what is emphasized as an essential component for conflict resolution?Holding onto past grudgesForgivenessFostering ongoing conflictsAvoiding any form of agreementQuestion 10 of 27 11. What does the "Agree to disagree" principle suggest in conflict resolution?Insisting on one's viewpoint despite understanding others'Accepting differing views if no agreement is possibleContinuously engaging in unproductive argumentsForgetting about the conflict entirelyQuestion 11 of 27 12. Which of the following is a key dimension in the Thomas-Kilmann Conflict Resolution Model?Ignoring conflicts hoping they'll resolve naturallyFulfilling others' needs over your ownFinding an acceptable solution partially satisfying all partiesFinding a solution fully satisfying all partiesQuestion 12 of 27 13. According to the Conflict Resolution Process in Five Steps, what is the focus of Step 2?Encouraging parties to accept solutionsAddressing the real problem behind triggering incidentsIdentifying acceptable solutionsEncouraging open communicationQuestion 13 of 27 14. Which approach in the Thomas-Kilmann Conflict Resolution Model emphasizes satisfying others' needs over your own?AvoidingAccommodatingCompromisingCompetingQuestion 14 of 27 15. What is emphasized as an ineffective action to minimize conflicts based on the provided information?Addressing conflicts directlySeeking a neutral third party's inputMeeting conflicting parties separatelyInvolving employees in creating proceduresQuestion 15 of 27 16. In the Manager's Actions section, which action is suggested to enhance conflict management skills among managers?Conducting regular meetings to inform about initiativesBuilding rapport with subordinates and discussing achievementsAdapting job descriptions to changing needsProviding a channel for employee suggestions through a suggestion boxQuestion 16 of 27 17. According to the information provided, why is avoidance considered ineffective in conflict management?It encourages open communicationIt resolves conflicts naturallyIt directly addresses conflictsIt fails to address conflicts directlyQuestion 17 of 27 18. What is a crucial aspect emphasized in creating an effective conflict management policy?Suppressing emotions to maintain decorumIgnoring existing conflicts to avoid escalationAcknowledging and addressing existing conflicts openlyLimiting communication to prevent further misunderstandingsQuestion 18 of 27 19. What is a suggested action to follow in the event of unresolved conflicts within an organization, according to the provided information?Seek outside facilitator or expert insightsIgnore the conflicts hoping they'll naturally resolveLeave the conflicts unaddressedAssign blame to the involved partiesQuestion 19 of 27 20. According to the information provided, what does negotiation in conflict resolution primarily focus on?Exerting power to control conflictsIgnoring the underlying needs of conflicting partiesAddressing both sides' needs and interestsEscalating future conflictsQuestion 20 of 27 21. What does the text highlight as a common situation where negotiation skills are crucial in conflict resolution?Resolving conflicts between employeesAvoiding any negotiation in compensation mattersDisregarding dissatisfied customers' concernsIgnoring disagreements within project teamsQuestion 21 of 27 22. What is identified as a negative impact of conflicts based on the information provided?Conflict triggers are beneficial for organizational growthConflicts are essential for maintaining productivityConflict disrupts peace and reduces productivityAnalyzing conflict triggers is unnecessaryQuestion 22 of 27 23. Which communication approach is recommended for conflict management to prevent escalation?Shouting and use of hurtful wordsPolite and convincing speech with abusive languageBeing clear, precise, and avoiding complicated languageAvoiding the discussion of differences altogetherQuestion 23 of 27 24. What does the skill of patience contribute to conflict management?Encouraging emotional outburstsPreventing conflicts and keeping emotions in checkProvoking others intentionallyIgnoring the viewpoints of othersQuestion 24 of 27 25. What should one focus on when addressing a conflict situation?Direct personal attacksCriticizing the person's personalityAddressing the issue, not the person's personalityEngaging in backbiting and blame gamesQuestion 25 of 27 26. What is emphasized by identifying BATNA (Best Alternative to a Negotiated Agreement)?Ignoring alternative solutionsUnderstanding opposing negotiator's options for compromiseAvoiding compromise altogetherDisregarding negotiators' needs and common groundQuestion 26 of 27 27. What is the overarching goal of effective negotiation in conflict resolution?Achieving a win-lose outcomeMaintaining a lose-lose situationAiming for a win-win outcomeFocusing solely on personal gainQuestion 27 of 27 Loading...
